DORA.report Support

You can contact DORA.report for help troubleshooting issues you encounter while using DORA.report.

About DORA.report support

The support options available to DORA.report users depend on the product plan. All plans come with Standard support.

Standard support

• Email support
• Support hours: Monday to Friday, 9:00 AM to 5:00 PM GMT.
  • Excluding UK Bank Holidays and weekends.
• Response within 5 working days

Pro Lite Support

• Email support
• Support hours: Monday to Sunday, 9:00 AM to 5:00 PM GMT.
• Response within 48 hours

Creating a support request

1. Navigate to the Support page and complete the Contact Us form.
2. Include a descriptive title for the issue you’re having in the “Subject”.
3. In the “Message”, provide additional information that will help the support team to troubleshoot the issue. Helpful information may include:
   • Steps to reproduce the issue
   • Provide any relevant details about the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem, and suggested urgency)
   • Exact wording of error messages
4. Click Submit to send the request.

The support team will contact you via email to follow up on your support request.